Terms & Conditions

By making a purchase with us on this website, you are agreeing to the following terms and conditions.

1. Prices
• Prices are inclusive of taxes.
• On the occasion that any item is incorrectly priced, we reserve the right to cancel the purchase and relist the product at the correct price.
2. Duration of the Refund under refund policy
• If, after placing your order, you do not receive your ordered food or you cancel the same complete or part order for any reason then we will simply reverse the transaction amount part or full to the medium (Netbanking, Credit Card, Debit Card, etc.) used by you while making the payment to us, Our finance team will process the refunds within 2-3 working days after getting intimation from the customer, however, it may take 6-7 working days to reflect in your accounts in accordance with the terms that may be stipulated by the bank which has issued the credit / debit card ,netbanking).
• Should you face any issues with your order, please write to us at support@eatsome.in so we can address the issue immediately.
• Our decision on refunds shall be at our sole discretion and shall be final and binding.
3. Ship and delivery policy
• Delivery times because of factors like preparation time and the distance between the restaurant and the customer. However, we always do our best to deliver each order as fast as humanly possible. We currently deliver most of our orders in around the estimated delivery time mentioned once you’ve selected your delivery area.
• Delivery periods quoted at the time of ordering are approximate only and may vary. Goods will be delivered to the address designated by you at the time of ordering.
• The estimated delivery time is not applicable when the restaurant operating conditions are not suitable, and will be announced at the time of placing order by our executive.
• The estimated delivery time is not applicable on public holidays, special occasions like New Years eve, on Ganesh Festival , Christmas and Durga Pooja , the service guarantee may be withdrawn temporarily in view of difficult operating conditions for delivery and on other days when we are experiencing heavy traffic as during a very attractive promotion.
4. Menu
• The menu is displayed as per the availability of the menu items in the mapped restaurant
• In case certain menu items are not listed in the menu page, the particular restaurant does not carry those items in the menu
• In case of non-availability of ordered product at the mapped restaurant, the order would not be executed. Same would be informed by the restaurant to you.
• Prices are subject to changes
5. Coupon
• Only the e-Coupons code mentioned in any of the eatsome’s print material /website/mailers /phone are applicable for Online ordering.
• The complete code has to be punched in the coupon section for availing the coupon
• The coupon code is not case sensitive
• The coupon may not work if the conditions defined in the coupon details are not fulfilled in the order
• eatsome holds the right to accept or reject any coupon without giving any reason whatsoever
• The coupons are valid for specified period only and will not be accepted after the expiry of the validity period
• The guest must handover the coupon which is entered in the coupon section while placing the order to the delivery person, otherwise the order will be canceled
• Terms and Conditions for all coupons including printed, mobile and email coupons
• Coupons cannot be clubbed with any other offer / scheme
• Coupons are not applicable on Soft Drinks/Beverages ,Products containing mutton and fish and other existing Combos
• Please announce the coupon and coupon code to the order taker while placing the order
• Cut and hand over coupon to the delivery person while taking the delivery
• All prices are inclusive of taxes
• Only one coupon is valid per order
• All coupons have limited validity
• Offer valid only in participating restaurants
6. Modify / Cancel the Online Order
• The online order once placed cannot be modified or cancelled either through the website or offline by calling the restaurant.
• However you can get updated on the status of the order by calling the restaurant directly
• In case the order which is paid through credit card is cancelled due to non-availability of the ordered product at the restaurant, the amount will be returned by reversing the transaction by eatsome’s store. The same would reflect in the next credit card statement.
• Orders of 4 products qualify as bulk orders, and shall not be valid for service guarantee if any.
• Delivery guarantee is applicable at the first barrier point. Eatsome does not penalize its drivers for late delivery. Eatsome reserves the right to withdraw the service guarantee without prior intimation.
7. Privacy
• We only store necessary information required to make a purchase.
• Your credit card information is not stored by us and is always processed across a secure server.
• We do not sell or lease any of your personal information. All information left with www.eatsome.in is entirely confidential.
8. Copyright
• All text and images on this website remains either the copyright of eatsome (S.B Enterprises). Usage of any of this material is prohibited, unless authorised by the copyright holder. eatsome (S.B Enterprises). is authorised to use all images that are used on this website.

Disclaimers

1. It is your own responsibility to ensure that you are fully aware of all of these terms and conditions when ordering on www.eatsome.in
2. Eatsome brand is registered under the company M.s S.B ENTERPRISES
3. S.B Enterprises reserves the right to change / modify these terms & conditions at their own discretion anytime
4. The images shown are only indicative in nature & the actual product may vary in size, colour etc.
5. S.B Enterprises reserves the right to change any part or piece of information on this web site without any notice to customers or visitors
6. Apply for a job
7. submit website feedback
8. This Web site may contain links to other Web sites/Pages. Such links are provided for your reference only

Contacting Us

Corporate Office
Eatsome brand registered with S.B ENTERPRISES having its office at
Sai Heritage Shop complex, shop no C-1, Next to smoking Joes pizza,
Aloma County road, Near Medi Point hospital,
New D. P. Road, Aundh, Pune – 411007
Ph:91-20-41211857

Registered office
S.B Enterprises
Sai Heritage, Near Medipoint Hospital
New D.P. Road, Aundh,Pune 411007

FAQ’s

1. How safe is Credit Card Payment on our websites?
• Making payment through Credit Cards is absolutely safe on our websites. Empowered with SSL Technology, our payment gateway receives credit card information with 128 Bit Encryption. This is the safest and the most trustworthy way to make online transactions. Additionally, there is Zero Scope of Hacking of credit card information on our websites, as we do not store such information with us.
2. Is It Safe to order Products Online Using my Credit Card or checking information?
• Whenever moving for online purchases, you should check the little 'Lock' icon on the bottom of your web browser. This icon indicates that your personal information will be kept confidential and protected by secure encryption while the same is sent over the internet. As an alternative, you can also check this by moving you cursor on web page and clicking the right-click button of mouse and selecting the 'Properties' from menu. And now, if the web address starts with "https" where an 's' denotes a secure web server, then it is safe for online purchases.
3. Keep Your Password Confidential
• Online purchases usually necessitate shopper to 'log-in' before placing or viewing an order. For this, shoppers are required to fill in and proceed with a username and a password. The shoppers must not share their password with anyone. Information like birth date, maiden name or phone number should be avoided while selecting any password. The password chosen at a particular site should be different from the passwords kept at other site. It is always suggested to keep alpha- numeric password with at least 8 letters in it.
4. Always Print or Save Copies of Your Orders
• After an online purchase, the shoppers should get a confirmation page that reviews their entire order. The confirmation page should comprise the costs of the order, customer information, product information and the confirmation number. It is suggested to keep hard copy/soft copy of the Web Page which describes the details of item(s) ordered along with the page reflecting the company name, postal address, phone number, legal terms, and return policy. Store such records with you for a minimum a period which covers return/warranty policy. Generally, the shoppers are emailed with a confirmation message by the merchants. It is necessary to save or print such message, including any other e-mail correspondence with the company.

Privacy Policy

1. Your IP is logged when placing an order. This is for reasons of fraud protection. Fraudulent orders will be submitted to the appropriate authorities.
2. S.B Enterprises collects personally identifiable information that you may voluntarily provide on online forms, which may include: user registration, contact requests, guest comments, online surveys, and other online activities. The personally identifiable information (Personal Information) collected on this Site can include some or all of the following: your name, address, telephone number, email addresses, demographic information, and any other information you may voluntarily provide.
3. In addition to the Personal Information identified above, our web servers automatically identify computers by their IP addresses. Company may use IP addresses to analyze trends, administer the site track users movement and gather broad demographic information for aggregate use. To emphasize, IP addresses are not linked to Personal
4. Click stream Data Each time you visit the eatsome site our server collects some anonymous information, known as click-stream data, including the type of browser and system you are using; the address of the site you have come from and move to after your visit; the date and time of your visit; and your server's IP address. Eatsome’s may collect this information for statistical purposes to find out how the websites is used and navigated, including the number of hits, the frequency and duration of visits, most popular session times. eatsome's may use this information to evaluate and improve the eatsome's websites.
5. eatsome (S.B Enterprises) does not store any of your credit card details
6. When using the eatsome internet ordering system via www.eatsome.in additional information is collected when you order food online. This information assists in the delivery to your door and to verify your credit card payment. The internet order system also stores information about your order to help you remember and re-order the same menu in future.
7. Use and Disclosure
8. Except as otherwise stated, we may use information collected via this site to improve the content of our site, to customize the site to your preferences, to communicate information to you, and for any other purpose specified.
• eatsome may use the personal information that you submit to store and process that information in order to provide goods and services. Generally, we may use your personal information in the ways in which you would expect, including but not limited, to any of the following purposes:
• to provide you with any restaurant or promotion information;
• to process any online ordering;
• to determine the number of visitors to our websites and conduct reviews of our sites
• to fulfill prizes, awards and purchases;
• to respond to specific requests from visitors;
• to keep you informed about any changes to our websites;
• to conduct marketing research; and
• to now and again send you offers or information on products or services that we consider will be of interest to you.
• If this Privacy Policy is changed, the revised policy will be posted on this site. Please check back periodically, and especially before you provide any personally identifiable information. This Privacy Policy was last updated on 5 November, 2014.
9. By using this site, you agree to the terms of the policy as stated above. Whenever you submit information via this site, you consent to the collection, use and disclosure of the information in accordance with the Privacy Policy of S.B Enterprises